Refund policy

Return & Refund Policy

At Finnish Friend Saunas, we want you to love your home sauna. If something isn't right, we're here to help. Contact us at support@finnishfriendsaunas.com.

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility & Condition

To be eligible for a return, items must be unused, unassembled, uninstalled, and in the same condition you received them, in the original packaging. Saunas that have been assembled, installed, or used, as well as custom or special-order items, cannot be returned unless they arrived damaged or defective.

How to Start a Return

Email support@finnishfriendsaunas.com with your order number and reason for return. We will reply with return instructions. Items sent back without first requesting a return will not be accepted.

Restocking Fees

We do not charge restocking fees.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Because saunas are large freight items, return freight costs can be significant; we will provide an estimate when you request a return.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us within 48 hours if an item is damaged, defective, or incorrect. Include photos of the item and packaging so we can make it right with a replacement or refund at no cost to you.

Order Cancellations

Orders may be cancelled for a full refund before they ship. Once an order has shipped, it can no longer be cancelled and will be subject to this return policy.

Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Contact Us

Questions about returns? Email support@finnishfriendsaunas.com.